Getting you the help you need

emergency care arrangements policy

If you have a dental emergency we aim to offer you treatment within 24 hours on our normal working days. When the surgery is closed you may need urgent treatment if you have:

  • Toothache or swelling that suggests an infection of a tooth or gum

  • Severe toothache or facial pain which is not controlled by taking over-the-counter painkillers

  • Trauma of the face, mouth or teeth after a recent accident or injury

  • A permanent tooth knocked out

  • Bleeding after tooth extraction that you cannot control

  • Serious swelling of the mouth or face which is getting worse

     

Please call the practice in the first instance on 01603 660758. The answer phone message will give you the contact telephone number for Adam Levene. If the call cannot be answered personally a message can be left and the call will be returned as soon as possible.

During holiday periods emergency cover will be provided by arrangement with a colleague at a nearby dental practice, the practice answer phone will give details of this.

Denplan patients have access to additional emergency cover at home or away and Denplan provide a 24 hour help line number. For Denplan emergencies in the UK call 0800 844 999 and for emergencies abroad call +44 1962 844 999

Further assistance is also available from NHS 111. You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life threatening situation.

 

Call 111 if:

  • You need medical help fast but it’s not a 999 emergency

  • You think you need to go to A&E or need another NHS urgent care service

  • You don’t know who to call or you don’t have a GP to call

  • You need health information or reassurance about what to do next

     

For less urgent health needs, contact your GP or local pharmacist in the usual way.

 

For immediate, life-threatening emergencies call 999.